Terms of service

Last updated: 4 October 2026.

What you're buying

A plain-English decode of one pre-purchase building and pest inspection report: severity-grouped findings, hedged verdicts with page references, next questions, and a refusal list for out-of-scope asks. A$49 one-off per report, AUD GST incl.

Refunds

Parse guarantee: if your report PDF can't be parsed reliably, the decode is refused and your payment is refunded in full, automatically. No guesses, ever.
No change-of-mind refunds. Australian Consumer Law guarantees apply, as below.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

To the maximum extent permitted by law, we exclude liability for loss arising from reliance on this information.

Not advice

The decode is general information: not a structural engineering opinion, not legal advice, not financial or valuation advice. ReportLens is not a building inspector, structural engineer, lawyer, or valuer. For real decisions, consult licensed professionals and your conveyancer. Read the full disclaimer.

Turnaround

Your decode is delivered within 24 hours of payment. If we miss it, you can cancel for a full refund.

Your report

Your report PDF is used only to produce your decode, then deleted. It is never shared, sold, or used for marketing. See the privacy policy.

Contact

Through the form on the checkout page.